Refund Policy

1. Overview
We are committed to customer satisfaction and aim to provide the highest quality products and services. If you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your experience with us remains positive. Please review the terms below to understand how refunds, returns, and exchanges are handled.

2. Eligibility for Refunds
Refunds may be requested under the following conditions:

  • Damaged or Defective Products: If the product is damaged, defective, or does not match the description, you are eligible for a refund or replacement.

  • Incorrect Items: If you receive an incorrect item, you can request a refund or an exchange for the correct product.

  • Service Dissatisfaction: If a service you purchased did not meet expectations as outlined, you may request a partial or full refund, subject to review.

3. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:

  • Custom or personalized products

  • Digital downloads or software once accessed or downloaded

  • Clearance or final sale items

  • Gift cards or promotional vouchers

4. Refund Request Process
To initiate a refund request, please follow these steps:

  1. Contact Us: Reach out to our customer support team at Info@jcatlifestyle.com or through the Contact Us page within 14 days of receiving your product.

  2. Provide Evidence: Submit clear photos or documentation of the issue (e.g., damaged product or incorrect item).

  3. Review and Approval: Our team will review your request and notify you of approval or rejection within 3-5 business days.

5. Refund Methods
Approved refunds will be issued via the original payment method. Depending on your payment provider, it may take 5-10 business days for the funds to reflect in your account. If you paid via credit or debit card, processing times may vary according to your bank’s policies.

6. Exchanges
If you wish to exchange a product, follow the same process as outlined for refunds. Exchanges are subject to product availability. If the desired item is out of stock, we will offer a refund or store credit instead.

7. Return Shipping
For product returns, you may be responsible for covering shipping costs unless the product was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us successfully.

8. Cancellations
Orders can be canceled within 24 hours of purchase. After 24 hours, cancellation may not be possible if the order has already been processed or shipped. Contact our support team immediately if you need to cancel an order.

9. Late or Missing Refunds
If you haven’t received your refund within 10 business days of approval, please do the following:

  • Check with your bank or payment provider, as processing times may vary.

  • Contact us at Info@jcatlifestyle.com if you still have not received the refund.

10. Contact Information
For any questions or concerns regarding our Refund Policy, please contact our support team at Info@jcatlifestyle.com or through the Contact Us page on our website. We’re here to help you with any issues you may encounter.

By purchasing from our platform, you acknowledge and agree to this Refund Policy.